• Case Manager Supervisor

    Job Locations US-MA-Boston
  • Overview

    At CRJ we change lives and strengthen communities by advancing policy and delivering individualized services that promote safety, justice, and inclusion.


    The Case Manager Supervisor is responsible for thesupervision of Case Managers in ensuring all case management responsibilities are completed. Ensures adherence to the Federal Bureau of Prisons Statement of Work and CRJ Policy & Procedure. Primary responsibility for ensuring Case Management Team facilitates resident compliance related to RRC placement requirements.



    Job Responsibilities:

    • Provides direct supervision of Case Managers to provide constructive feedback and support in completing case management service requirements.
    • Coordinates Case Manager training and orientation under the direction of the Assistant Program Director.
    • Facilitates ongoing supervision of Case Managers and Annual Job Performance Appraisals.
    • Ensures all case management information is accurately entered in Securmanage (counseling sessions, group participation, actions taken in advocating services for assigned caseload, interventions required, resolutions as a result of incidents, etc…)
    • Ensures all resident daily and weekly paperwork is completed timely and accurately.
    • Facilitates assigned groups as designated in program activity schedule for residents.
    • Serves as liaison with Case Managers and community, local, state, and federal agencies.
    • Participates in weekly Program Review Team (PRT) meetings.
    • Assists in facilitating weekly subsistence meeting in ensuring resident compliance.
    • Attends staff meetings and other meetings and trainings as required.
    • Maintains caseload as needed.
    • Conducts monthly audits of resident case files.
    • Reviews/screens case management paperwork prior to submission to Assistant Program Director.
    • Facilitates weekly Case Management Meeting.


    Basic knowledge of case management offender services in community setting, ability to adapt to change, high integrity.


    Minimum Qualifications:

    • BS/BA degree in Criminal Justice, Social Work, Human Services, Psychology, or related-field preferred.
    • 2 to 3 years relevant experience working within a residential program, correctional program, or human services program.
    • 1 to 2 years supervisory experience strongly preferred.


    CRJ provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.


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